Shipping policy
At MSTRR, we aim to provide you with a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep. Please read our shipping policy below:
Processing Time
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All orders are processed within same business day after confirmation.
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Orders placed on weekends or public holidays will be processed the next working day.
Shipping Methods & Delivery Time
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We deliver nationwide across Pakistan via trusted courier partners.
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Estimated delivery time: 3–5 business days (depending on your city and location).
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Remote areas may take an additional 1–2 business days.
Shipping Charges
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Flat Rate Shipping: PKR 250 per order.
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Free Shipping: Available on orders above PKR 3,000.
Order Tracking
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Once your order is dispatched, you will receive a tracking number via SMS or email so you can follow your parcel in real-time.
Cash on Delivery (COD)
Cash on delivery customers are not allowed to open the package without doing payment first.
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We offer Cash on Delivery across Pakistan for your convenience.
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Please ensure someone is available to receive and pay for the parcel at the delivery address.
Delays
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While we do our best to deliver on time, unforeseen circumstances (such as weather conditions, strikes, or courier delays) may affect delivery schedules.
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We will notify you in case of any unexpected delay.
Contact Us
If you have any questions about your order or shipping, feel free to reach out:
📩 Email: support@mstrr.com
📞 Phone/WhatsApp: